2.1. Verification of the Domain affiliation

Ensure the domain mentioned in your Claim is registered by Us or Our Reseller. To do this, use the WHOIS or RDAP service (in order to check the IP address (if available) and contact details). We are unable to consider Claims concerning domains registered by other Domain Name Registrars or their Resellers.

2.2. Contacting the Registrant

You can directly contact the domain name owner using the contact information provided in the WHOIS or RDAP resource. Direct contact usually speeds up the consideration of the Claim.

Even if the domain name owner's contact details are hidden, You can write to the domain name owner's “secure” registrant email address (see the line “Registrant email”). Your email will be automatically redirected to the domain owner's address.

2.3. Submission of Claims

You can submit a Claim using an email published on Our website.

IMPORTANT NOTE: CLAIMS MUST BE SUBMITTED VIA EMAIL. WE DO NOT GUARANTEE RECEIPT OR IMMEDIATE ACTION FOR SUBMISSIONS MADE THROUGH OTHER CHANNELS. CLAIMS SUBMITTED BY PHYSICAL MAIL MAY BE ACCEPTED; HOWEVER, THEY MUST ALSO BE DUPLICATED BY EMAIL IN ORDER TO BE PROCESSED WITHOUT UNREASONABLE DELAYS.

Claims submitted through the physical mail only may receive a significantly delayed response, as they are not integrated in the automated abuse handling and tracking system.

Kindly send Us the detailed Claim with the evidence to support it (including URL or other identification of web-resource), Your name, and the email address where You wish to receive our reply. You are encouraged to provide your name and contact information in particular to help prevent misuse of the reporting mechanisms. However, in certain cases (e.g., where safety or criminal matters require confidentiality), notices may be submitted without the reporter’s identifying information.

You warrant that You have sufficient authority to claim and transfer information (including personal data) contained in the Claim.

2.4. Review Process

Company will process all Claims and take action based on the information provided in accordance with applicable and relevant laws and regulations.

Consideration of a Claim (containing complete and accurate information) usually takes 24 hours or more. This term does not include the period necessary to eliminate the violation. We reserve the right to prolong the review timeframe where necessary, including in cases involving substantial volumes of material, the need to obtain further documentation or details, other relevant circumstances, or where required under applicable law.

Where the submitted information or evidence is incomplete or unclear, Company may request supplementary or clarifying materials and pause the processing of the Claim until the requested information is provided.

You authorize Us to transfer your Claim (if appropriate and not prohibited by applicable law), together with information about the complainant and all attached evidence, to the relevant Customer who is likely to have committed a violation or who has the factual or legal authority to consider the Claim.

Please be aware that We are not at liberty to freely disclose information about third parties (such as domain name registrants, administrators' details, etc.). Such disclosure is possible if a registrant has allowed the transfer of information or as part of a legal process and at the request of the authorities.

Claims are subject to human review. Actions taken in response to Claims which relate to the provision of content by registrants are generally subject to human review. Automated decision-making, or artificial intelligence are not used for complaint resolution or for decisions thereupon.

If a complainant frequently provides manifestly unfounded Claims, Company may suspend the processing of all their Claims after a prior warning.

2.5. Response and Mitigation Actions

Company usually sends responses to Claims. Company is not and cannot be obliged to share the results or materials studied during the consideration of a Claim with the complainant, except as expressly provided by applicable law or permitted by Registrants.

When Company has actionable evidence that registration and related services are being used for providing, publishing, or transmitting Unauthorized Content or for DNS Abuse, Company shall promptly take the appropriate mitigation action(s) that are reasonably necessary to stop, or otherwise disrupt, the services from being used for it.

Action(s) may vary depending on the circumstances, taking into account the cause and severity of the harm and the potential for collateral damage. Actions may entail the restrictions mentioned in the Master Service Agreement or any other restrictions required by the relevant authority or applicable law (including, in some cases, without prior notice, suspension, restricting or disabling of the domain name, placing the domain name on hold status, etc.).

In cases involving severe DNS Abuse, Company may take immediate action to suspend the domain name and may refer the matter to competent law enforcement authorities. In such cases, the Registrar is not required to provide advance notice to the registrant.

Company will generally issue a prior warning before any suspension, other than in exceptional cases or when immediate action is legally required.

When deciding on and applying such restrictions, Company will act in a timely, diligent, non-arbitrary, objective, and proportionate manner.

Company may cooperate with registry operators, law enforcement authorities, trusted security researchers, relevant industry bodies to the extent necessary to prevent, investigate, or mitigate any DNS Abuse, Unauthorized Content, or other illegal activities associated with a registered domain.

2.6. Complaints Against Company Decisions

If You disagree with a Company’s decision, You may lodge a complaint against it with Company. The complaint must be lodged within six (6) months from the date on which You are informed of the decision.

To lodge the complaint, You will need to respond to the email informing You of the decision and provide any additional context or information for Company to reassess the decision.

Company will review the complaint and respond accordingly.

In addition to the internal complaint process described above, complainants have the right to:

• Escalate the complaint to ICANN if it relates to a breach of ICANN policies by Company;
• Seek alternative dispute resolution through mediation or arbitration if agreed upon by both parties or required under applicable law;
• Notify relevant regulatory authorities or law enforcement.

Company will cooperate in good faith with any such external procedures, provided they do not conflict with its legal obligations or the privacy rights of registrants.